How do I place orders?

Ordering at Janie and Jack's Online shop is easy. From the product page, simply select the size of the item you would like and the quantity and click "Add to Bag". When you are finished shopping, click on the Shopping Bag button at the top of the page and follow the instructions to check out. If you would like additional assistance placing an order, please contact Customer Service at 1-877-449-8800. For credit card security, we do not accept orders via chat or email.

Am I able to cancel my order?

Our systems are designed to get your orders on the way as quickly as possible. Please review your order carefully before checking out. We are unable to make changes or cancel your order once it has been placed.

How does real time inventory work?

Our inventory is managed in real time. Product availability is displayed on each product page. It is important to know that your shopping bag will not reserve the actual inventory on your order until the checkout process is completed. On occasion, items in your shopping bag can become "out of stock" before the checkout process is completed and will be removed from your shopping bag. This may occur on items with low inventory, such as sale merchandise with only 1 or 2 items left in stock.

Items in your shopping bag will be saved indefinitely, should you want to shop at a later date. As inventory levels get depleted, the corresponding saved item(s) will be automatically removed from your shopping bag. Therefore, when you return to shop our site, the items in your saved shopping bag will only reflect what is currently available for purchase.

Occasionally, when there is high traffic volume on the site, real time inventory may fluctuate. In these situations when an oversale is made, out-of-stock items will be removed from your order. Please note that if there are cancelled items on your order, the order total will be amended.

What size is the right size?

Select the right size for that special child using our Janie and Jack apparel size chart. Simply look for the child's age, height, or weight to ensure that your purchase will be the appropriate fit.

How do I pay for my order?

For your convenience, we accept all major credit cards (American Express, VISA, MasterCard, JCB, and Discover/Novus), PayPal, Apple Pay and Janie and Jack Gift Cards. Janie and Jack merchandise credit vouchers currently can only be used in our retail shops. Merchandise Credits are not accepted as payment on our site. For an option to convert your Merchandise Credit to an Electronic Gift Card to use on our site, please reach out to our Customer Care team.

For more information on Gift Cards, E-Gift Cards, and Merchandise Credit, please visit our Gift Services FAQ Page.

Is my credit card secure?

The importance of security for all personally identifiable information associated with our customers is of utmost concern to us. We take great care in providing secure transmission of your information from your computer to our servers. For instance, when credit card information is transmitted, we use the industry standard SSL (secure socket layer) encryption. SSL encryption is a method by which information is encrypted while being transmitted over the Internet. While no method is completely impenetrable, SSL is the state-of-the-art encryption technology used in e-commerce today. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we are committed to protecting your personal information, Janie and Jack cannot entirely ensure or warrant the security of any information you transmit to us.
The protection of your personal information is important to Janie and Jack, and as a result, we do not accept orders via chat or email. We will gladly accept your order by phone at 1-877-449-8800.

How quickly will my order be processed?

All domestic orders received prior to 9:00 a.m., Pacific Standard Time, Monday through Friday, are processed within 1-2 business days (unless otherwise indicated on our shipping page in checkout). Flat Rate Standard delivery takes up to 10 business days after your order has been processed.

Standard delivery takes up to 5 business days after your order has been processed. Express delivery is available for an additional charge. Orders going to Alaska, Hawaii, PO Box/APO/FPO addresses and U.S. territories are shipped via Economy (U.S.P.S Priority Mail).

Please contact Customer Service at 1-877-449-8800 for further details.

Do you ship outside the United States?

Yes, janieandjack.com currently ships to several countries in Europe, Asia & Pacific, North America, and the Middle East as well as to Military (APO/FPO) addresses and U.S. Territories (including Puerto Rico, the Virgin Islands, the Pacific Islands, Guam and American Samoa). Additionally, the site accepts all international billing addresses. More information about shipping internationally is available here

Customers with United States military APO/FPO addresses can continue to shop on janieandjack.com.

How do I find what I'm looking for?

If you know the product(s) you're looking for, simply enter the description or the item number into the search box on the top right of the page. You can also browse items by product category.

What are the benefits of completing My Account online?

Make shopping at janieandjack.com faster and easier by creating an account online. You will be able to track your orders, save addresses, manage your password, check your Gift Card balance, and see select coupon offers. To create an account go to the Sign In/Register link at the top of the page. It only takes a few minutes and you can update or view your account at any time. The information in your account is confidential. Click here for our Privacy & Security Statement.

How do I sign up for My Account?

Click the "Sign In" button at the top right hand corner of the page. Select "Create Account" to get started. It only takes a few minutes and you can edit, view or delete your account at any time. The information under My Account is strictly confidential. Click here for our Privacy & Security Statement.

Can I receive a price adjustment on my purchase?

A one-time price adjustment will be permitted within 7 days of purchase on full priced items with original receipt. All adjustments are refunded in the original form of payment. Price adjustments on in-store purchases can only be made at the store at which the item was purchased. Price adjustments on online purchases can only be made by contacting Customer Care. Janie and Jack may designate that price adjustments are not available during certain promotional events or that price adjustments are not available on certain items.

Janie and Jack is required by law to charge sales or use tax in any state in which it has a physical presence. Since Janie and Jack is a fully owned subsidiary of Gap, Inc. and Gap has a presence in 50 states, we must charge tax in all of these states. The actual tax rate applied to your purchase is based on the destination of the order.

Is there a limit to how much I can order?

Yes, there are limits. We do not authorize the purchase of our merchandise for resale. To enforce this policy, carts with quantities of 75+ will not be successfully placed. We reserve the right to limit purchases to five (5) items per style, per color, per customer (excluding "stock accessories"), regardless of size of the merchandise. Stock accessories include all hair accessories, jewelry, basic socks, sunglasses, basic tights and underwear; stock accessories do not include fashion tights, fashion socks and handbags. We also reserve the right to cancel multiple orders of merchandise purchased in violation of this policy. We may modify this policy at any time for any reason and we may make exceptions to this policy, as we deem appropriate.

This Limits on Purchases Policy applies to purchases made at our Janie and Jack shops and on www.janieandjack.com.

How do I remove items from my shopping bag?

At any given time prior to placing your order, you can remove an item. To do so, select the Edit tab next to the Order Summary. Please Note: If updating your cart items, please review and update a selected ship method.

How can I convert my store merchandise credit to a gift card?

To convert a Merchandise Credit to an Electronic Gift Card for use in store or online, please reach out to our Customer Care team.

How do I learn more about gift cards?

You can find more information about gift cards on our Gift Services FAQ Page.