- Gift Packaging
- Gift Cards
- Gift Receipts
You can choose a gift box option with every order.
Complimentary Flat Packed Gift Boxes
If you choose "I’ll wrap it myself" at checkout, we will ship you our gift box and gift message card flat for assembly at home. Three boxes maximum per order.
Complimentary Boxed gifts
If you choose "Pack in gift box" at checkout, we will place it in a tissue-lined box for you. Boxed gifts also include a blank or personalized (up to 240 characters) gift message card. Not available for international orders.
Please note that international orders cannot include any gift packaging.
Gift Cards & E-Gift Cards
In a special package and shipped priority mail for free, our Gift Cards can be redeemed in shops or online.
The recipient will receive their gift card and personal message in a decorative holder and envelope. Gift cards are redeemable at Janie and Jack shops in the U.S. and at janieandjack.com.
Buy a Gift Card
For quick delivery, give one of our standout E-Gift Card designs by email. Our E-Gift Card arrives via email directly to the recipient. Redeemable online at janieandjack.com and in Janie and Jack shops.
Buy an E-Gift Card
Include a gift receipt with your gift and we will encode the receipt so prices do not appear on the packing slip. Please note that orders containing a gift receipt will not include any other receipt. Due to customs, gift options and gift receipts are not available for international addresses.
Gift Card FAQs
How do Janie and Jack Gift Cards & E-Gift Cards Work?
Gift Cards can be used to buy merchandise at any U.S. Janie and Jack shop and online at janieandjack.com. It may take up to 1 business day to process all E-Gift Card orders upon credit card validation.
For online orders, enter your Gift Card (or E-Gift Card) number and PIN in the Billing section of Checkout. You must click on "Apply" for the Gift Card to be applied to your order. If the amount of your Gift Card does not cover your order total, you will need to select an additional payment method. If the amount of your Gift Card is more than your order total, the remaining balance will stay on the Gift Card.
What is a PIN number and where do I find it?
A PIN is a number unique to each Gift Card or E-Gift Card. To find the 4-digit PIN on a Janie and Jack Gift Card, scratch off the silver strip on the back of the card. The PIN is included in the email for an E-Gift Card.
How do I check the balance of my Janie and Jack Gift Card or E-Gift Card?
Click here to check your Gift Card balance.
Can I consolidate my Janie and Jack Gift Cards into one Gift Card?
We do not offer this service at this time, but we are working on this functionality.
How many Janie and Jack Gift Cards can I use during one transaction?
You can use multiple Gift Cards for purchases in stores. At janieandjack.com, up to 5 Gift Cards can be entered in Checkout. If you wish to place an online order with more than 5 Gift Cards, you will need to call Customer Service at 1-877-449-8800 for assistance.
My card no longer works. Can it be replaced?
Yes! We are happy to replace your damaged Janie and Jack Gift Card or Merchandise Credit free of charge, as long as the card number and balance can be verified. Please send your damaged Janie and Jack cards to:
Gymboree Group, Inc.
2299 Kids Way
Dixon, CA 95620
Attn: Customer Service Dept.
Please make sure that you include your return mailing address.
What can I do if I've lost my Gift Card or E-Gift Card?
Lost, stolen, or damaged Gift Cards or E-Gift Cards can be replaced with a new Gift Card or E-Gift Card for the remaining balance. Simply present the original sale or gift receipt that was issued for the card. However, if you have retained your card number and PIN, you may use them to purchase online without a physical card.
Gift Cards Terms and Conditions
The use of this card constitutes acceptance of the following terms and conditions. This card is redeemable for merchandise only at U.S. Janie and Jack shops and online at janieandjack.com. Purchases will be deducted from the card balance until the value reaches zero. The card may not be applied as payment to any account except as required by applicable law. This card may be redeemed for cash if the balance is less than $10, except as otherwise required by law. Returns on purchases made with Gift Cards will be satisfied with a Merchandise Credit. Lost, stolen or damaged gift cards may be replaced for the remaining balance at the time of notice upon presenting an original sale or gift receipt. Any term is void where prohibited by law. Check your card balance online or by calling 1-800-255-1989. Gym-Card LLC, a Virginia limited liability company, is the issuer of this card.
Merchandise Credit Terms and Conditions
Your signature on this card constitutes acceptance of the following terms and conditions. Valid identification is required upon issue and at time of redemption. This card is non-transferable. This card is redeemable in the U.S. for merchandise only at any U.S. Janie and Jack shops. It is not valid online at janieandjack.com. Purchases will be deducted from the card balance until the value reaches zero. Returns on purchases made with Merchandise Credit will be satisfied with another Merchandise Credit. The card may not be applied as payment to any account or redeemed for cash except as required by applicable law. Lost, stolen or damaged merchandise credits may be replaced for the remaining balance at the time of notice upon presenting an original sale or return receipt. Any term is void where prohibited by law. Check your card balance by calling 1-800-255-1989. Gym-Card LLC, a Virginia limited liability company, is the issuer of this card. For store locations click here.