Our returns portal has moved! You can find your new self service returns platform here.
Our Customer Service Team is available at:Live Chat
Icon on the bottom right side of your screenMon–Sat: 6:00am to 5pm PST
customer_service@janieandjack.com
Phone
1-877-449-8800Mon–Sat: 6am to 4pm PST
Trying to track your order?
Click on “track your order” located on the top left of this page. Simply enter your order number and zip code to proceed. Orders can also be tracked directly on the courier website with your tracking number. Please allow for 24 business hours for tracking numbers to update on the courier's website after orders ship.
Shipping
We ship anywhere in the U.S. and to many countries around the world.
Domestic Shipping International Shipping