Our Customer Service Team is available at:

Phone: 1-877-449-8800

Live Chat: Icon on the right side of your screen

Email: customer_service@janieandjack.com

Mon–Fri: 6am to 5pm PST
Sat: 7am to 3pm PST

Contact Us

Trying to track your order?
Click on “track your order” located on the top left of this page. Simply enter your order number and zip code to proceed. You can also track your order directly on ups.com with your tracking number.


We ship anywhere in the U.S. and to many countries around the world.

Domestic Shipping
International Shipping

Returns & Exchanges

Visit our Return Policy page for updated information.

Return Policy
Price Adjustments

Ordering & Payment

We accept all major credit and debit cards.

Payment Methods
Gift Card Balance


Shop your favorite looks with our exclusive offers.

Special Offers

Gift Services

Wrapped and ready to give.

Gift Cards
Gift Options

Size Charts

Find the perfect fit.

View Now