Our call center is temporarily closed for the safety of our employees, but we're always available via email. Please email us at customer_service@janieandjack.com or use the Email Us button below and we’ll get back to you soon.
Unfortunately, we are experiencing higher than normal email volume and our responses are delayed. We will reply to your messages as soon as possible.
Our mailing address is:
Janie and Jack
4995 Industrial Way
Benicia, CA 94510
Trying to track your order?
Click on “track your order” located on the top left of this page. Simply enter your order number and zip code to proceed. You can also track your order directly on ups.com with your tracking number.Shipping
We ship anywhere in the U.S. and to many countries around the world.
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Returns & Exchanges
Visit our Return Policy page for updated information.
Return PolicyPrice Adjustments