Our Customer Service Team is available at:1-877-449-8800
Mon–Fri: 6am to 6pm (PT)
Sat: 7am to 3pm (PT)
Sun: 8am to 4pm (PT)
Holiday Hours
Thanksgiving 11/22: 4am to 9pm (PT)
Friday 11/23: 4am to 9pm (PT)
Saturday 11/24: 4am to 9pm (PT)
Sunday 11/25: 4am to 9pm (PT)
Monday 11/26: 4am to 9pm (PT)
To place or check status on orders, please
call or email us any time.
Our fax number is: 1-707-678-1315
Our mailing address for returns is:
Janie and Jack Online Store Returns
2299 Kids Way
Dixon, CA 95620
Shipping
We ship anywhere in the U.S. and to many countries around the world.
Domestic ShippingInternational Shipping
Returns & Exchanges
Need a different size? Not what you expected? We’re happy to help.
Return PolicyPrice Adjustments