Our Customer Service Team is available at:
Live Chat


Icon on the bottom left side of your screen

Mon–Fri: 6:30am to 9pm PST
Saturday: 6:30am to 3pm PST

Email

customer_service@janieandjack.com

Phone


1-877-449-8800

Mon–Fri: 6am to 6pm PST


Trying to track your order?

Click on “track your order” located on the top left of this page. Simply enter your order number and zip code to proceed. You can also track your order directly on ups.com with your tracking number.

Shipping


We ship anywhere in the U.S. and to many countries around the world.

Domestic Shipping
International Shipping

Returns & Exchanges


Visit our Return Policy page for updated information.

Return Policy

Ordering & Payment


We accept all major credit and debit cards.

Payment Methods
Gift Card Balance

Promotions


Shop your favorite looks with our exclusive offers.

Special Offers

Gift Services


Wrapped and ready to give.

Gift Cards
Gift Options

Size Charts


Find the perfect fit.

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