Our Customer Service Team is available at:1-877-449-8800
Mon–Fri: 6am to 6pm (PT)
Holiday Hours ending 12/23:
Sat–Sun: 6am to 6pm (PT)
Closed 12/25 and 1/1
To place or check status on orders, please
call or email us any time.
Our mailing address is:
Janie and Jack
4995 Industrial Way
Benicia, CA 94510
Updates to our policies:
Gift Cards & Merchandise Credits
- We accept Janie and Jack Gift Cards for purchase made in store and online.
- At this time, E-Gift Cards are temporarily unavailable for use in stores.
- Merchandise Credits are accepted for purchases made in store only.
Returns
- For purchases made on or after March 5, 2019 see our Returns page for details.
- We apologize for the inconvenience, but we are unable to accept returns or exchanges for purchases made prior to March 5, 2019.
Payment
- As of August 27, 2019, we are unable to accept checks as payment in stores. We’re sorry for any inconvenience this may cause.
Returns & Exchanges
Visit our Return Policy page for updated information.
Return PolicyPrice Adjustments