Our Customer Service Team is available at:1-877-449-8800
Mon–Fri: 6am to 6pm (PT)
To place or check status on orders, please
call or email us any time.
Our fax number is: 1-707-678-1315
Our mailing address is:
Janie and Jack
2299 Kids Way
Dixon, CA 95620
Updates to our policies based on the Gymboree Group Restructuring:
Visit GymboreeGroupRestructuring.com for more information.Gift Cards
- All active gift cards will be eligible to be redeemed until Saturday, 2/16/19.
- Effective Sunday, 2/17/19, all gift cards will be inactive and will not be eligible to be redeemed.
Merchandise Credit
- Effective Friday, 2/1/19, stores will no longer issue merchandise credits.
- All active merchandise credit will be eligible to be redeemed until Saturday, 2/16/19.
- Effective Sunday, 2/17/19, all merchandise credit will be inactive and will not be eligible to be redeemed.
Coupons
- Stores will not accept coupons until further notice.
- Online coupons will no longer be accepted until further notice.
Sales
- Effective Saturday, 2/16/19, all sales will be final in stores until further notice.
- Effective Monday, 2/18/19, all sales will be final online until further notice.
Returns
- Effective Saturday, 2/16/19, returns will not be accepted until further notice.
- Effective Monday, 2/18/19, returns will not be accepted until further notice.
- Beginning Friday, 1/18/19, Free Returns will be discontinued.
Checks
- Checks are no longer accepted as a valid method of payment in stores.
Price Adjustments
- Prices adjustments will no longer be honored.
Shipping
We ship anywhere in the U.S. and to many countries around the world.
Domestic ShippingInternational Shipping
Returns & Exchanges
Visit our Return Policy page for updated information.
Return PolicyPrice Adjustments