Our Customer Service Team is available at:

1-877-449-8800
Mon–Fri: 6am to 6pm (PT)

To place or check status on orders, please
call or email us any time.

Email Us

Our fax number is: 1-707-678-1315

Our mailing address is:
Janie and Jack
2299 Kids Way
Dixon, CA 95620

Updates to our policies based on the Gymboree Group Restructuring:

Visit GymboreeGroupRestructuring.com for more information.

Gift Cards

  • All active gift cards will be eligible to be redeemed until Saturday, 2/16/19.
  • Effective Sunday, 2/17/19, all gift cards will be inactive and will not be eligible to be redeemed.

Merchandise Credit

  • Effective Friday, 2/1/19, stores will no longer issue merchandise credits.
  • All active merchandise credit will be eligible to be redeemed until Saturday, 2/16/19.
  • Effective Sunday, 2/17/19, all merchandise credit will be inactive and will not be eligible to be redeemed.

Coupons

  • Stores will not accept coupons until further notice.
  • Online coupons will no longer be accepted until further notice.

Sales

  • Effective Saturday, 2/16/19, all sales will be final in stores until further notice.
  • Effective Monday, 2/18/19, all sales will be final online until further notice.

Returns

  • Effective Saturday, 2/16/19, returns will not be accepted until further notice.
  • Effective Monday, 2/18/19, returns will not be accepted until further notice.
  • Beginning Friday, 1/18/19, Free Returns will be discontinued.

Checks

  • Checks are no longer accepted as a valid method of payment in stores.

Price Adjustments

  • Prices adjustments will no longer be honored.

Shipping


We ship anywhere in the U.S. and to many countries around the world.

Domestic Shipping
International Shipping

Returns & Exchanges


Visit our Return Policy page for updated information.

Return Policy
Price Adjustments

Ordering & Payment


We accept all major credit and debit cards.

Payment Methods
Giftcard Balance

Promotions


Shop your favorite looks with our exclusive offers.

Special Offers

Gift Services


Wrapped and ready to give.

Gift Options

Size Charts


Find the perfect fit.

View Now