Our Customer Service Team is available at:

Mon–Fri: 6am to 6pm (PT)

Holiday Hours ending 12/23:
Sat–Sun: 6am to 6pm (PT)
Closed 12/25 and 1/1

To place or check status on orders, please
call or email us any time.

Email Us

Our mailing address is:
Janie and Jack
4995 Industrial Way
Benicia, CA 94510

Updates to our policies:

Gift Cards & Merchandise Credits

  • We accept Janie and Jack Gift Cards for purchase made in store and online.
  • At this time, E-Gift Cards are temporarily unavailable for use in stores.
  • Merchandise Credits are accepted for purchases made in store only.


  • For purchases made on or after March 5, 2019 see our Returns page for details.
  • We apologize for the inconvenience, but we are unable to accept returns or exchanges for purchases made prior to March 5, 2019.


  • As of August 27, 2019, we are unable to accept checks as payment in stores. We’re sorry for any inconvenience this may cause.


We ship anywhere in the U.S.

Domestic Shipping

Returns & Exchanges

Visit our Return Policy page for updated information.

Return Policy
Price Adjustments

Ordering & Payment

We accept all major credit and debit cards.

Payment Methods
Gift Card Balance


Shop your favorite looks with our exclusive offers.

Special Offers

Gift Services

Wrapped and ready to give.

Gift Cards
Gift Options

Size Charts

Find the perfect fit.

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