Our Customer Service Team is available at:

1-877-449-8800
Mon–Fri: 6am to 6pm (PT)

To place or check status on orders, please
call or email us any time.

Email Us

Our fax number is: 1-707-678-1315

Our mailing address is:
Janie and Jack
2299 Kids Way
Dixon, CA 95620


Updates to our policies:

Gift Cards & Merchandise Credits

  • We accept Janie and Jack Gift Cards for purchase made in store and online.
  • At this time, E-Gift Cards are temporarily unavailable for use in stores.
  • Merchandise Credits are accepted for purchases made in store only.

Returns

  • For purchases made on or after March 5, 2019 see our Returns page for details.
  • We apologize for the inconvenience, but we are unable to accept returns or exchanges for purchases made prior to March 5, 2019.

Shipping


We ship anywhere in the U.S.

Domestic Shipping

Returns & Exchanges


Visit our Return Policy page for updated information.

Return Policy
Price Adjustments

Ordering & Payment


We accept all major credit and debit cards.

Payment Methods
Gift Card Balance

Promotions


Shop your favorite looks with our exclusive offers.

Special Offers

Gift Services


Wrapped and ready to give.

Gift Cards
Gift Options

Size Charts


Find the perfect fit.

View Now