Our Customer Service Team is available at:

Mon–Fri: 6am to 6pm (PT)
Sat: 7am to 3pm (PT)
Sun: 8am to 4pm (PT)

Holiday Hours
Thanksgiving 11/22: 4am to 9pm (PT)
Friday 11/23: 4am to 9pm (PT)
Saturday 11/24: 4am to 9pm (PT)
Sunday 11/25: 4am to 9pm (PT)
Monday 11/26: 4am to 9pm (PT)

To place or check status on orders, please
call or email us any time.

Email Us

Our fax number is: 1-707-678-1315

Our mailing address for returns is:
Janie and Jack Online Store Returns
2299 Kids Way
Dixon, CA 95620


We ship anywhere in the U.S. and to many countries around the world.

Domestic Shipping
International Shipping

Returns & Exchanges

Need a different size? Not what you expected? We’re happy to help.

Return Policy
Price Adjustments

Ordering & Payment

We accept all major credit and debit cards.

Payment Methods
Giftcard Balance


Shop your favorite looks with our exclusive offers.

Refer A Friend
Special Offers

Gift Services

Wrapped and ready to give.

Gift Cards
Gift Options

Size Charts

Find the perfect fit.

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