Our Customer Service Team is available at:

1-877-449-8800
Mon–Fri: 6am to 6pm (PT)
Sat: 7am to 3pm (PT)
Sun: 8am to 4pm (PT)
To place or check status on orders, please
call or email us any time.

Email Us

Our fax number is: 1-707-678-1315

Our mailing address for returns is:
Janie and Jack Online Store Returns
2299 Kids Way
Dixon, CA 95620

Shipping


We ship anywhere in the U.S. and to many countries around the world.

Domestic Shipping
International Shipping

Returns & Exchanges


Need a different size? Not what you expected? We’re happy to help.

Return Policy
Price Adjustments

Ordering & Payment


We accept all major credit and debit cards.

Payment Methods
Giftcard Balance

Promotions


Shop your favorite looks with our exclusive offers.

Refer A Friend
Special Offers

Gift Services


Wrapped and ready to give.

Gift Cards
Gift Options

Size Charts


Find the perfect fit.

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