Your debit or credit card will be “pre-authorized" with your card issuer at the time you place your order. This may trigger an “authorization hold” on your card. For debit cards, which draw on funds in a bank account, during the “authorization hold” the amount of your purchase remains in your account but is no longer available to you. For credit cards, the charge is not processed during the “authorization hold,” but the amount may be deducted from your available line of credit.
Your debit or credit card will only be charged once we ship your items to you. If your order is sent in multiple shipments, you will be charged for each part of your order when it ships (you will see multiple, smaller amounts charged to your account). Janie and Jack is not responsible for overdraft fees.
It can typically take 3 to 7 days after you place your order for the purchase amount to clear your account. Your bank or credit card company controls the timing of authorizations and payments from your account—for more details, please check with your bank or credit card company.
Janie and Jack is committed to providing a safe shopping environment. Our Secure Shopping Commitment helps protect against unauthorized charges on your credit card. We use state-of-the-art layers of protection, including encryption safeguards like Secure Sockets Layer (SSL) when you transmit information from your computer or mobile device to our sites.
The protection of your personal information is important to us, and as a result, we do not accept orders via email. We will gladly accept your order by phone at 1-877-449-8800.