Gift Packaging
You can choose a gift box option with every order. Just select “Yes” when asked if your order is a gift and the option will appear.
Complimentary Flat Packed Gift Boxes
If you choose "I’ll wrap it myself" at checkout, we will ship you our gift box and gift message card flat for assembly at home. Three boxes maximum per order.
Complimentary Boxed gifts
If you choose "Pack in gift box" at checkout, we will place it in a tissue-lined box for you. Boxed gifts also include a blank or personalized (up to 240 characters) gift message card. Not available for international orders.
Please note that international orders cannot include any gift packaging.
Gift Cards & E-Gift Cards
In a special package and shipped priority mail for free, our Gift Cards can be redeemed in shops or online.
Gift Cards
The recipient will receive their gift card and personal message in a decorative holder and envelope. Gift cards are redeemable at Janie and Jack shops in the U.S. and at janieandjack.com.
Please note Gift Cards are not available for international orders at this time.
E-Gift Cards
For quick delivery, give one of our standout E-Gift Card designs by email. Our E-Gift Card arrives via email directly to the recipient. Redeemable online at janieandjack.com and in Janie and Jack stores.
Gift Receipts
Include a gift receipt with your gift and we will encode the receipt so prices do not appear on the packing slip. Please note that orders containing a gift receipt will not include any other receipt. Due to customs, gift options and gift receipts are not available for international addresses.
Gift Card FAQs
What is a Janie and Jack Gift Card?
The Gift Card is a pre-paid debit card similar to a gift certificate that can be used to buy merchandise at any U.S. Janie and Jack shop and at www.janieandjack.com. It's more convenient than carrying cash or a paper gift certificate.
What is a Janie and Jack Electronic Gift Card?
Electronic Gift Cards function in much the same way as Gift Cards. However, Electronic Gift Cards are delivered to their recipient via email. It will take up to 1 business day to process all electronic gift card orders. Electronic Gift Cards are redeemable online and in stores.
How can I purchase a Janie and Jack Gift Card or Electronic Gift Card?
Gift Cards and Electronic Gift Cards may be purchased online and at Janie and Jack shops. Purchase a Gift Card online. Purchase an Electronic Gift Card online.
At this time, Electronic Gift Cards are temporarily unavailable for use in stores.
How do I use a Janie and Jack Gift Card or Electronic Gift Card?
Janie and Jack Gift Cards may be used at any U.S. Janie and Jack retail or outlet shops and at www.janieandjack.com.
In shops, the Gift Card works just like a debit card. The Associate swipes it through the register and deducts the amount from the card.
At this time, Electronic Gift Cards are temporarily unavailable for use in stores.
At janieandjack.com, you'll find a place to enter your Gift Card (or Electronic Gift Card) number and PIN in the Billing section of Checkout. You must click on "Apply" for the Gift Card to be applied to your order. If the amount of your Gift Card (or Electronic Gift Card) does not cover your order total, you will be requested to select an additional payment method. If the amount of your Gift Card (or Electronic Gift Card) is more than your order total, the remaining balance will stay on the Gift Card.
Can anyone use my Janie and Jack Gift Card?
Yes. Because your name does not appear on the card, you may use it yourself or give it to anyone you choose.
Can I consolidate my Janie and Jack Gift Cards onto one Janie and Jack Gift Card?
We are currently working on this enhancement. You may not consolidate your Janie and Jack Gift Cards onto one Janie and Jack Gift Card at this time.
How many Janie and Jack Gift Cards can I use during one transaction/purchase?
You may use more than one Janie and Jack Gift Card per transaction in both the stores as well as online.
At this time, Electronic Gift Cards are temporarily unavailable for use in stores.
Where can I use the Janie and Jack Gift Card?
It may be used at any U.S. Janie and Jack retail shop and at janieandjack.com.
At this time, Electronic Gift Cards are temporarily unavailable for use in stores.
Can I use my Janie and Jack Gift Card online?
Yes, you may use your Janie and Jack Gift Card at janieandjack.com to make purchases. To redeem your gift card online, input the gift card number at the bottom of the Payment page during checkout and enter the unique PIN from the back of the gift card into the PIN location. The full amount of the gift card will be applied to the order. Any unused balance will remain on the card. Gift Cards are not redeemable at global.janieandjack.com at this time.
What happens when all the card value is used? Should I throw the card away?
Once you run out of funds you may not add additional funds to the Janie and Jack Gift Card at this time. We are currently working on adding this functionality.
Will any Service or Dormancy Fees be charged to my Janie and Jack Gift Card?
There are no Service or Dormancy Fees associated with the Janie and Jack Gift Card.
What can I do if I've lost my Merchandise Credit or Gift Card?
Lost, stolen, or damaged Gift Cards, Merchandise Credit vouchers or e-gift cards may be replaced with a new Gift Card, Merchandise Credit, or e-gift card for the remaining balance upon presenting an original sale or gift receipt. However, if you have retained your card number and PIN, you may use them to purchase online.
Can I return my purchased Gift Card or E-Gift Card?
No, Gift Cards and E-Gift Cards are non-refundable.
How do I use my Janie and Jack paper Gift Certificate?
Due to a systems conversion, our U.S. stores are no longer able to accept paper gift certificates or paper merchandise credits. Please call Customer Service at 1-877-449-8800 to obtain a replacement gift card or merchandise credit card. We apologize for any inconvenience.
Gift Card Terms and Conditions
The use of this card constitutes acceptance of the following terms and conditions. This card is redeemable for merchandise only at U.S. Janie & Jack stores and online at www.JanieandJack.com. Purchases will be deducted from the card balance until the value reaches zero. The card may not be applied as payment to any account except as required by applicable law. This card may be redeemed for cash if the balance is less than $10, except as otherwise required by law. Returns on purchases made with a Gift Card will be satisfied with a Merchandise Credit. Lost, stolen or damaged Gift Cards may be replaced for the remaining balance at the time of notice upon presenting an original sale or gift receipt. Any term is void where prohibited by law. Check your card balance at the https://www.janieandjack.com/gift-cards.
Merchandise Credit Terms and Conditions
Your signature on this card constitutes acceptance of the following terms and conditions. Valid identification is required upon issue and at time of redemption. This card is non-transferable. This card is redeemable in the U.S. for merchandise only at any Janie & Jack store. It is not valid online at janieandjack.com. Purchases will be deducted from the card balance until the value reaches zero. The card may not be applied as payment to any account or redeemed for cash except as required by applicable law. Lost, stolen or damaged merchandise credits may be replaced for the remaining balance at the time of notice upon presenting an original sale or return receipt. Returns on purchases made with Merchandise Credit will be satisfied with another Merchandise Credit. Any term is void where prohibited by law. Check your card balance by calling the number on the merchandise credit or by calling 1-877-449-8800. For store locations, go to our Store Locator.