For purchases made on or after January 1st, 2020 the following policy applies:
Special Extended Returns Policy
Items purchased in stores or online between January 1 and April 30, 2020 may be returned by July 1, 2020, or 45 days after purchase, whichever is later. Online items returned by mail must be received at our facility by July 1, or 45 days after purchase, whichever is later. Please allow 7–10 days for return mail. Proof of purchase is required.
Merchandise may be returned if defective, or unwashed and unworn, to any Janie and Jack Outlet with or without a receipt within 45 days of the original purchase. Janie and Jack Outlet merchandise must be returned to Janie and Jack Outlet locations only. Janie and Jack Outlet stores are unable to accept merchandise returns from Janie and Jack retail stores. All merchandise returns are subject to a 24-hour re-stocking period. All sales are final after 45 days.
Returns with Original Sales Receipt
Merchandise may be exchanged or a refund will be issued in the original form of payment for price paid when returned within 45 days of purchase. All sales are final after 45 days. A return/exchange or gift receipt does not serve as an original receipt.
Returns with Gift Receipt
Refunds over $5 will be issued in the form of a Merchandise Credit or merchandise exchange for the price paid.
Returns without Receipt
Refunds over $5 will be issued in the form of a Merchandise Credit or merchandise exchange for the current selling price. Valid identification is required for all returns and exchanges without an original receipt or to receive or redeem a Merchandise Credit. Valid identification includes driver's license, military ID, state/province issued ID or passport.
Gift Cards and Merchandise Credits
Gift Cards may be redeemed at any U.S. Janie and Jack location for merchandise only, except to the extent required by law. Merchandise Credits may not be used online. Gift Cards, E-Gift Cards and Merchandise Credits are valid in the country of issuance only. Lost, stolen, or damaged Gift Cards, E-Gift Cards or Merchandise Credits may be replaced for the remaining balance upon presenting an original sale or gift receipt. Merchandise Credits are non-transferable.
Please note that E-Gift Cards are temporarily unavailable for use in stores.
These policies are subject to change at any time at Gap, Inc.'s sole discretion.