Updated May 30, 2020

You put your trust in us, and we take that seriously.

For us, the health and safety of our employees, customers, and communities is our top priority. Our teams have been hard at work implementing enhanced safety measures as we reopen our Athleta, Banana Republic, Gap, Old Navy, Janie and Jack, and Intermix stores.

Learn more about the steps we're taking to help keep our teams and customers safe, including a message from our CEO, Sonia Syngal.

Frequently Asked Questions

Our Customers

What's Gap Inc. doing to help keep customers safe in stores?

All of our stores have reopened, including some with curbside pickup, and we are actively engaged in the safety needs of our employees, customers, and communities. Here’s how we’re taking care of our customers:

Health Guards at checkout – We’re encouraging a limited contact checkout process for our customers with plexiglass Health Guard shields and encouraging customers to use contactless pay options.

Increased frequency of regularly scheduled cleanings and sanitization efforts — In accordance with CDC guidelines, we’ve added sanitization stations in-store and at front doors.

Social distancing guides in-store – We’ve added in-store signage and cues to promote social/physical distancing while shopping in our stores.

How can I check the status of my order?

Click on “track your order” located on the top left of this page. Simply enter your order number and zip code to proceed. You can also track your order directly on with your tracking number.

  • Free US shipping is available on all purchases of $100 or more.
  • Credit cards are authorized for purchase prices after checkout but the card will not be charged until the order ships.
How are you handling returns?

We have extended the return window to July 1, 2020 for all purchases made between January 1, 2020 and April 30, 2020. Purchases made on or after May 1, 2020 adhere to our regular return policies.

As we continue to reopen stores, the safety of our teams and customers remains our top priority. We’re also adapting to the ever-changing pandemic and taking learnings from the first re-openings and will continue to make adjustments to our protocols to ensure we are helping to protect everyone, while continuing to deliver a great shopping experience. Given recent changes to CDC guidelines that COVID-19 is thought to spread mainly through close contact from person-to-person and does not spread easily in other ways, we are accepting returns in stores that have re-opened to the public.

In-store purchases: Purchases made in store can only be returned in store and cannot be accepted by mail. Please hold on to items until stores reopen.

Online purchases: Purchases made online can be returned in store or by mail. Customers can generate a mailing label and track the status of their return using the link in their return confirmation email. Due to new safety and cleaning procedures, we may experience delays in processing returns. Once received, processing time for credits on returns may take up to 30 days.

Are stores open?

We’re excited to welcome our employees, customers, and communities back to our stores. Please visit our Store Locator to learn more about your nearest store.

Can I pick up online orders at your stores?

At this time, online orders are not available for pickup at Janie and Jack stores.

Will you be asking customers to wear face coverings while in stores?

Given the recent increase in COVID-19 cases in the US and Canada, we are adjusting our current policy and requiring all customers to wear masks in all of our North America Gap, Old Navy, Banana Republic, Athleta, Intermix and Janie and Jack stores, effective August 1.

Are you selling face masks in stores?

With updated CDC guidelines that recommend the use of a fabric mask for the general population, we know our customers and communities need solutions. Our brands are using excess fabric and capacity in our factories to create reusable masks. Banana Republic, Gap, Athleta, Old Navy and Janie and Jack have made masks available for sale online and in stores.

Our Team

What safety measures are you taking to protect teams in-store?

Gap Inc.’s number one priority is the safety and well-being of our teams, customers, and communities. Here’s how we’re taking care of our employees as we welcome them back to our stores:

Masks for Team Members: We will provide all associates with masks to wear during their shifts to protect each other and our customers. We will strongly encourage our customers to do the same.

Practice social / physical distancing: We will have visual cues to guide proper distancing and will safely space active registers for customer checkout.

Conduct frequent handwashing/ hand sanitizing: We are committed to promoting sanitization practices and implementing associate health screenings, because the health and safety of our stores is our number one priority. Sanitation stations have been added in-store and at front doors.

How are you keeping your Distribution Centers safe?

We have increased the frequency of regularly scheduled cleanings and sanitization efforts in our Distribution Centers. We’re recommending all employees take precautionary health measures, including frequent handwashing, social distancing, staying home when sick, and pausing all non-essential work travel. We are also providing masks to employees and have implemented temperature checks in all of our North American distribution centers.

How are you taking care of your teams?

Our priority is to welcome back our furloughed employees and offer them shifts as we begin to reopen stores. However, if we are unable to fill shifts by reactivating furloughed employees, then we will open hiring to the public.

Our Community

What are you doing to give back?

Gap Inc. is working to get masks to those who need them most, including leveraging its expansive supply chain to connect hospital networks with millions of critical PPE (personal protective equipment), including N95 masks, for frontline healthcare workers.

We’ve also launched the sale of masks for consumers with special donation components benefiting various charity organizations:

  • Janie and Jack donated $5 for every pair of masks purchased between 5/8-9/30 to Baby2Baby in addition to donating 1,000 non-medical masks.
  • Old Navy and Gap brand are each donating 50,000 reusable masks to Boys and Girls Clubs of America, which has many Clubhouses still open and operational as a safe place for kids and families in underserved communities.
  • Athleta is donating 100,000 non-medical masks to a major healthcare organization, in support of our heroes on the front lines.
  • Banana Republic will donate $10 of every mask sold to Feeding America®’s COVID-19 Response Fund, with a minimum donation of $20,000.
  • We will also have reusable fabric masks available for customers, including in fun fashions and prints to bring a bit of joy to this new normal.
  • To learn more about how we’re giving back to communities, you can read about our effort here.