AN UPDATE ABOUT OUR STORES
Updated April 1, 2020
What continues to be most important to us is the health and well-being of you, our customers and our team members. Because of this, we have closed all of our stores as of Thursday, March 19.
We know that shopping for kids’ clothes may not be your priority right now, but if you have any questions, we’re here for you and please take a look at our FAQs below.
We’ll stay in touch. We hope to continue inspiring you and adding bright moments to your day. What would you like to see from us? We’d love to hear from you—comment on our social channels.
We’re all one family, and we know we will get through all of this together.
Your Janie and Jack Family
Frequently Asked Questions
Why are you closing your fleet of stores?
To assist the vast local, state and federal efforts underway to slow the spread of coronavirus, we made the decision to temporarily close all North American stores across Old Navy, Athleta, Banana Republic, Gap, Janie and Jack and Intermix brands Our top priority has always been the health and safety of our employees, customers and communities.
In what countries will stores close and which brands are closing?
All North American stores (US, Canada and Mexico) across Old Navy, Athleta, Banana Republic, Gap, Janie and Jack and Intermix brands .
Will your ecommerce sites still be open?
We are open and ready to serve you online at OldNavy.com, Gap.com, BananaRepublic.com, Athleta.com, janieandjack.com, hillcity.com and intermixonline.com as well as our Factory and Outlet sites.
Are you extending your return window?
Due to continued concerns about the coronavirus, we have extended the return window to July 1, 2020 for all purchases made between January 1, 2020 and April 30, 2020.
What about employees in your distribution centers?
Our distribution centers are open to serve our customers shopping online. We’ve put additional measures in place, as recommended by CDC and WHO, to keep our facilities clean and help our employees stay healthy.