Outlet Customer Service Policies


En Español

Return Policy

Merchandise may be returned if defective, or unwashed and unworn, to any Janie and Jack Outlet with or without a receipt within 60 days of the original purchase. Janie and Jack Outlet merchandise must be returned to Janie and Jack Outlet locations only. Janie and Jack Outlet stores are unable to accept merchandise returns from Janie and Jack retail stores. All merchandise returns are subject to a 24-hour re-stocking period. All sales are final after 180 days.

Returns with Original Sales Receipt

Merchandise may be exchanged or a refund will be issued in the original form of payment for price paid when returned within 60 days of purchase. All sales are final after 180 days. A return/exchange or gift receipt does not serve as an original receipt.

Returns with Gift Receipt

Refunds over $5 will be issued in the form of a Merchandise Credit or merchandise exchange for the price paid.

Returns without Receipt

Refunds over $5 will be issued in the form of a Merchandise Credit or merchandise exchange for the current selling price. Valid identification is required for all returns and exchanges without an original receipt or to receive or redeem a Merchandise Credit. Valid identification includes driver's license, military ID, state/province issued ID or passport.

Gift Cards and Merchandise Credits

Gift Cards and Merchandise Credits may be redeemed at any U.S. Janie and Jack location for merchandise only, except to the extent required by law. Gift Cards and Merchandise Credits are valid in the country of issuance only. Lost, stolen, or damaged Gift Cards or Merchandise Credits may be replaced for the remaining balance upon presenting an original sale or gift receipt. Merchandise Credits are non-transferable. Merchandise Credits may not be used online.

Price Adjustments

Janie and Jack Outlet is unable to offer price adjustments on previous purchases. These policies are subject to change at any time at Gymboree Group, Inc.'s sole discretion.