International Customers

International Shipping

Janie and Jack now ships worldwide at global.Janieandjack.com. We have partnered with Borderfree to make it easy to shop outside of the U.S. with all prices in local currency. Duties and taxes are calculated at checkout. We offer low international shipping rates with guaranteed landing costs and no additional charges at delivery.

To help you shop around the world, we have listed answers to some frequently asked questions below. For more information, please visit our partner site shop.borderfree.com/help.

How much will it cost to ship internationally?

Your total order cost, including merchandise, shipping, taxes and duties will be presented to you during checkout in your preferred currency. This is the exact amount that you will be billed - with no additional costs billed upon delivery.

How do you calculate shipping, taxes, and duties?

Shipping is calculated based on your shipping location, the number of units and the weight of your order. Taxes and duties are set by destination country and determined by the products included in your order. All costs will be presented at checkout. Guaranteed. No additional charges will be applied to your order.

How do I place in order?

To shop internationally, visit global.janieandjack.com or click the U.S. flag on the top of the Janie and Jack site. Choose the country you would like to ship to and the currency you'd like to shop in, and then select the items you'd like to purchase. The checkout process will be same as usual - enter your shipping and billing address, payment method, etc. Please note: we cannot accept gift cards on global.janieaandjack.com at this time. Some promotions may not be valid.

Can I return my international order?

Yes, to return your order by mail, please contact our Customer Service department at 1-877-449-8800. Customer Service will issue a Return Authorization form and help with further instructions. Your online purchase cannot be returned in stores. We are not able to accept returns without a Return Authorization form. You must contact our Customer Service department before mailing your returns.

You will be responsible for all return shipping fees. We cannot reimburse for original shipping. Note that returns will be credited in the same currency and same exchange rate as your original order.

Who is Borderfree?

Borderfree is a global ecommerce solution that allows us to present our international shoppers with product prices in the currency of their choice, aggressive international shipping costs, and the lowest possible guaranteed order total. Borderfree allows us to serve the best possible shopping experience to our international customers, so you can always buy from us with certainty.

For more information and answers, visit our partner site shop.borderfree.com/help.

Happy Shopping!

International Customer Service

Our Customer Service operation can respond to international email inquiries. (Please note that our Customer Service operation is on Pacific Standard Time, eight hours behind Greenwich Mean Time.) We are only able to read and send emails in English. Click here to see international shipping charges.

International Locations

Avenues Mall
5th Ring Road, First Floor
Al Rai, Kuwait
+965 (2) 220-1924

Lagoona
Lossil Street West Bay, First Floor
Doha, Qatar
+974 4037 2412


To view our International Shipping Services page, click here.

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