International Customers

International Shipping

Janie and Jack now ships worldwide at global.Janieandjack.com. We have partnered with Borderfree to make it easy to shop outside of the U.S. with all prices in local currency. Duties and taxes are calculated at checkout. We offer low international shipping rates with guarenteed landing costs and no additional charges at delivery.

To help you shop around the world, we have listed answers to some frequently asked questions below. For more information, please visit our partner site shop.borderfree.com/help.

How much will it cost to ship internationally?

Your total order cost, including merchandise, shipping, taxes and duties will be presented to you during checkout in your preferred currency. This is the exact amount that you will be billed - with no additional costs billed upon delivery.

How do you calculate shipping, taxes, and duties?

Shipping is calculated based on your shipping location, the number of units and the weight of your order. Taxes and duties are set by destination country and determined by the products included in your order. All costs will be presented at checkout. Guaranteed. No additional charges will be applied to your order.

How do I place in order?

To shop internationally, visit global.janieandjack.com or click the U.S. flag on the top of the Janie and Jack site. Choose the country you would like to ship to and the currency you'd like to shop in, and then select the items you'd like to purchase. The checkout process will be same as usual - enter your shipping and billing address, payment method, etc. Please note: we cannot accept gift cards on global.janieaandjack.com at this time. Some promotions may not be valid.

Can I return my international order?

Yes, to return your order by mail, please contact our Customer Service department at 1-877-449-8800. Customer Service will issue a Return Authorization form and help with further instructions. Your online purchase cannot be returned in stores. We are not able to accept returns without a Return Authorization form. You must contact our Customer Service department before mailing your returns.

You will be responsible for all return shipping fees. We cannot reimburse for original shipping. Note that returns will be credited in the same currency and same exchange rate as your original order.

Who is Borderfree?

Borderfree is a global ecommerce solution that allows us to present our international shoppers with product prices in the currency of their choice, aggressive international shipping costs, and the lowest possible guaranteed order total. Borderfree allows us to serve the best possible shopping experience to our international customers, so you can always buy from us with certainty.

For more information and answers, visit our partner site shop.borderfree.com/help.

Happy Shopping!

International Customer Service

Our Customer Service operation can respond to international email inquiries. (Please note that our Customer Service operation is on Pacific Standard Time, eight hours behind Greenwich Mean Time.) We are only able to read and send emails in English. Click here to see international shipping charges.

International Locations

Australia
China
Middle East
South Korea
South/Central America


To view our International Services page, click here.

To view our International Shipping Services page, click here.

For Gymboree stores located in Canada, visit our store locator.


Australia

Westfield Eastgardens
152 Bunnerong Road, Shop #309
Eastgarden, NSW 2036
+61 (02) 9314-3422

Westfield Parramatta
159-175 Church Street, Shop #4074
Parramatta, NSW 2150
+61 (02) 9687-5211

Westfield Burwood
100 Burwood Road, Shop #345
Burwood, NSW 2134
+61 (02) 9745-3308

Westfield Hornsby
236 Pacific Highway, Shop #3083
Hornsby, NSW 2077
+61 (02) 9482-3370

Westfield Liverpool
Macquarie Street, Shop #160
Liverpool, NSW 2170
+61 (02) 9602-1530

China
Shop online through our authorized franchisee's stores in China and at Taobao TMall

Hongkou
No.388 West Jiangwan Rd, B03-10, 3F
Shanghai
+86 (21) 5637-2099

Anting
No.1055 South Moyu Rd, 322, 3F
Shanghai
+86 (21) 6448-0553

Guangqi/Sunny Days
No.455 Yishan Rd, 356, 3F
Shanghai
+86 (21) 6029-3079

Grand Gateway
No.1 Hongqiao Rd, 352-353, 3F
Shanghai
+86 (21) 6448-0553

Nanxiang
Build No.3 Land 31 Jiatong Rd, 304, 3F
Shanghai
+86 (21) 5994-9299

Jinqiao
No.3611 Zhangyang Rd, 210, 2F
Shanghai
+86 (21) 5089-7771

ZhongShan Park
No.1018 Changning Rd, 6009, 6F
Shanghai
+86 (21) 6271-8279

Nanfang
D11/D12,4F No.7388 Humin Rd
Shanghai
+86 (21) 54392957

Superbrand
64,4F No.168 West Lujiazui Road
Shanghai
+86 (21) 50685970

Solana
No.6 Chaoyang Park Rd, L-VDM-08
Beijing
+86 (10) 5905-1801

Jinyuan
No.1 Yuanda Rd, 4092, 4F
Beijing
+86 (10) 8887-2070

Hanguang
7F No.176 North XiDan Rd
Beijing
+86 (10) 66012960

Surprise Outlets
C2-7-8,2F
No.1 East Forest Park Rd
Beijing
+86 (10) 84595141

Chaoyao Joy City
28,5F No.101 North ChaoYang Rd
Beijing
+86 (10) 85521848

Aegean
Build No.12 Middle Qisheng Rd, F3017-A, 3F
Beijing
+86 (10) 8424-0780

Tower Shopping Mall
No.1 Wulin Square, B644-1, B644-2, 6F
Hangzhou
+86 (571) 8804-2390

Wulin Intime
B,4F No.546 Yan'an Rd
Hangzhou
+86 (571) 81383125

Vanguard
S304,3F No.399 Guangrui Rd
Wuxi
+86 (571) 68062080

Deji
No.18 Zhongshan Rd, 609, 6F
Nanjing
+86 (25) 8677-7609

Hongyue City
No.619 Yingtianda Rd, E14, 3F
Nanjing
+86 (25) 8961-6330

SCP Plaza
No.69 Nonglin Rd, 03-06, 3F
Shenzhen
+86 (755) 8628-1889

PLAZA 66
No.139 Renmin Rd, 422-2, 4F
Wuxi
+86 (510) 8185-6150

Middle East

Egypt

Mall of Arabia, Ground Floor
Juhaynah Square
Cairo, Egypt
+20 (2) 3826-0111

City Stars, Third Floor
Omar Ibn El-Khattab
Cairo, Egypt
+20 (2) 2480-2920

Cairo Festival City, First Floor
Fifth Settlement
Cairo, Egypt
+20 (2) 2616-8127

Kingdom of Bahrain

Bahrain City Centre, Second Floor
Sheik Khalifa Bin Salman Highway
Manama, Bahrain
+973 1717-2318

Jordan

City Mall, Second Floor
Al Madineh Al Tibyeh Street
Amman, Jordan
+962 (65) 502-762

Taj Mall, Ground Floor
Prince Hashim Ben el Hussein Square
Amman, Jordan
+962 (65) 931-271

Kingdom of Saudi Arabia

Panorama Mall, Ground Floor
Takhasosi Street
Riyadh, Kingdom of Saudi Arabia
+966 (11) 281-2408

Hayat Mall, First Floor
King Abdul Aziz Road
Riyadh, Kingdom of Saudi Arabia
+966 (11) 205-8063

Rabwa Mall, Second Floor
East Ring Road
Riyadh, Kingdom of Saudi Arabia
+966 (11) 445-9709

Haifa Mall, Ground Floor
Palasteen Street
Jeddah, Kingdom of Saudi Arabia
+966 (12) 665-7028

Red Sea, First Floor
King Abdulaziz Street
Jeddah, Kingdom of Saudi Arabia
+966 (12) 215-1300

Makkah Mall, Second Floor
King Abdullah Bin Abdulazeez Road
Makkah, Kingdom of Saudi Arabia
+966 (12) 561-1726

Al Noor Mall, Second Floor
Ring Road
Medina, Kingdom of Saudi Arabia
+966 (14) 849-4275

Al Ahsa Mall, Ground Floor
Al Ahsa Street
Hufuf, Kingdom of Saudi Arabia
+966 (13) 539-7764

Dhahran Mall, Ground Floor
Dhahran Road
Dhahran, Kingdom of Saudi Arabia
+966 (13) 868-6284

Al Othaim Mall, Second Floor
Prince Mohammed Bin Fahd Street
Dammam, Kingdom of Saudi Arabia
+966 (13) 831-8334

Kuwait

Marina Mall, Ground Floor
Salem Al Moubrak Street
Al Salmiyah, Kuwait
+965 (2) 220-8214

Avenues Mall, First Floor
5th Ring Road
Al Rai, Kuwait
+965 (2) 220-1923

The Gate Mall, First Floor
AL Rigga Street
Kuwait City, Kuwait
+965 (2) 220-5912

Lebanon

Le Mall sin El Fil (Metropolitan), First Floor
Charles Helou Street
Sin El Fil, Lebanon
+961 (1) 512-752

Le Mall Dbayeh, First Floor
Main Street
Dbayeh, Lebanon
+961 (4) 526-117

Oman

Muscat Grand Mall, First Floor
Al Azaiba  Street
Muscat, Oman
+968 22009206

Muscat City Center, Ground Floor
Seeb Street
Muscat, Oman
+968 24558875

Qatar

Landmark Mall, Ground Floor
Al Shamal Road um Lechba
Doha, Qatar
+974 4456-5309

Villagio, First Floor
Al Waab Street
Doha, Qatar
+974 4495-9833

Lagoona , Ground Floor
Lossil Street West Bay
Doha, Qatar
+974 4480-9519

United Arab Emirates

Mirdif, First Floor
Emirates Road
Dubai, United Arab Emirates
+971 (04) 2840-728

Mall of Emirates, First Floor
Sheikh Zayed Road
Dubai, United Arab Emirates
+971 (04) 3232-142

Dubai Mall, Second Floor
Financial Centre Road
Dubai, United Arab Emirates
+971 (04) 3253-203

Marina Mall, Ground Floor
Marina Drive, Sheikh Zayed Road
Dubai, United Arab Emirates
+971 (04) 3997-212

Deira City Center, Lower Ground Floor
Pord Saeed
Dubai, United Arab Emirates
+971 (04) 2368-313

Al Wahda Mall, Third Floor
13th Street
Abu Dhabi, United Arab Emirates
+971 (02) 6745-955

Bawabet Al Sharq, First Floor
Baniyas
Abu Dhabi, United Arab Emirates
+971 (02) 5868-588

Bawadi Mall, Ground Floor
Sultan Bin Zayed Street
Al Ain, United Arab Emirates
+971 (03) 7848-115

Granada Mall, First Floor
Imam Abdullah bin Saud bin Abdul Aziz Road-exit 9
Riyadh, United Arab Emirates
+966 (11) 2455380

Tala Mall, First Floor
King Abdul Aziz and Northern Ring - exit 5
Riyadh, United Arab Emirates
+966 (11) 4158734

Al Nakheel Mall, Ground Floor
Amir Saud bin Abd Al Aziz and Uthman Bin Affan Roads
Riyadh, United Arab Emirates
+966 (11) 2147114

YAS Mall, First Floor
Yas Island
Abu Dhabi, United Arab Emirates
+971 (2) 5651-529

South Korea

Main Store
1, Sogong-dong, Jung-gu, Lotte Department Store, 7F
Seoul
+82 (02) 772-3765

East Busan
Lotte Mall, 2F Dangsa-ri, Gijang-eup, Gijang-gun
Busan
+82 (51) 901-2625

Nowon
713, Sanggye 2-dong, Nowon-gu,, Lotte Department Store, 6F
Seoul
+82 (02) 950-2622

Youngdeungpo
618-496, Yeongdeung-dong, Yeongdeungpo-gu,, Lotte Department Store, 7F
Seoul
+82 (02) 2630-6845

Dongnae
502-3, Oncheon-dong, Dongnae-gu,, Lotte Department Store, 6F
Busan
+82 (51) 668-4647

Daegu
302-155, Chilseong-dong 2-ga, Buk-gu, Lotte Department Store, 7F
Busan
+82 (53) 660-3594

Ulsan
Samsan-dong, Nam-gu, Lotte Department Store, 7F
Ulsan
+82 (52) 960-5660

Jungdong
1140, Jung-dong, Wonmi-gu,Bucheon-si, Lotte Department Store, 8F
Gyeonggi-do
+82 (32) 320-7638

Jeju Island
10-3, Dalmaru-gil, Jeju-si, Myeongji Building, 1F
Jeju Island
+82 (64) 745-7002

Gwangbok
Lotte Department Store, 4F, 2, Joongangdare-ro, Junggu
Busan
+82 (51) 678-4022

Icheon Outlet
Dancheon-ri, Hobeop-myeon, Icheon-si, Lotte Premium Outlet, 3F
Icheon
+82 (31) 887-4643

Suwon Store
Lotte Department Store, 6F 296-3, Seodung-dong, Gwonseon-gu
Suwon
+82 (31) 8066-0686

Gwangmyeong Outlet
Lotte Premium Outlet, 5F 500, iljik-dong, Gwangmyeong-si
Gyeonggi-do
+82 (0) 6226-2736

South/Central America

Dominican Republic

Agora Mall,
Avenida John F. Kennedy esq. Avenida Abraham Lincoln
Santo Domingo, Dominican Republic
+011 (809) 567-2073

Panama

Albrook Mall,
Avenida Marginal, entrando por la Universidad Nacional de Curundu
Ciudad de Panam˜, Panama
+011 (507) 303-0636

Multiplaza,
Avenida Israel, Punta PacÄfica
Ciudad de Panam˜, Panama
+011 (507) 302-0854

Venezuela

La Vela,
Calle Los Uveros, Porlamar 6301
Porlamar, Venezuela
+011 (0295) 260-0737

Aviadores
Autopista Los Aviadores
Maracay, Venezuela

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