Shopping Online

Ways to Shop Browse by Department, Category, Collection or Our Favorites
Shopping online at janieandjack.com is easy. Janie and Jack introduces a new collection for each department every two to four weeks, so there is always something new to see. Both janieandjack.com and Janie and Jack shops carry the same collections, although some products may only be available online or in certain stores.

Customers may browse the site and shop in many ways - by department:

  • Girl, sizes 2T-12y
  • Baby Girl, sizes 0-24m
  • Boy, sizes 2T-12y
  • Baby Boy, sizes 0-24m
  • Layette, sizes 0 to 18 months

Or browse and shop by Collection or Category (Tops, Bottoms, Dresses, Shoes, Accessories, etc.). We also carry Special Occasion looks for girls and boys.

Shop By Size

At janieandjack.com, you can also Shop By Size by selecting the size you are looking for at the top of each Collection or Category page. Select the right size using our Janie and Jack size chart. Simply look for the child's age, height, or weight to ensure that your purchase will be the appropriate fit.

Outfits

Customers may also shop by Outfits. At janieandjack.com we make it easy to dress your child in head-to-toe looks. We feature Outfits selected by our merchants for each collection, or you can create your own outfit by selecting items from a collection.

Search

If you know the product(s) you're looking for, simply enter the description or the style number into the search box at the top of each page.

You can also use the Site Map for an overview of our site or to quickly locate a particular section.

Real Time Inventory

Our inventory is managed in real time. Product availability is displayed on each product page. It is important to know that your shopping bag will not reserve the actual inventory on your order until the Checkout process is complete. On occasion, items in your shopping bag can become "out of stock" before the Checkout process is complete. If this occurs you will be sent back to the shopping bag, where the item will display an "out of stock" message. To proceed with Checkout, you will need to either select another size (if available), or to remove the product completely from your shopping bag. This usually occurs on items, such as sale merchandise, with low inventory levels of only 1 or 2 units.

Shopping Bag

All of the items in Your Bag will appear in your order. If you do not want to purchase everything in Your Bag, check the Remove box next to the item(s) you do not wish to purchase and click on Update Shopping Bag.

Janieandjack.com will save items you have placed in your shopping bag on a specific device until we are sold out of the item. A product can be removed from a customer's Shopping Bag if it was saved during a previous session and has sold out since that session. In this case, the product will be automatically removed from Your Bag in the next session.

Create An Account

Make shopping faster and easier at Janie and Jack by creating an account online. You will be able to track your orders, save addresses, manage your password, check your Gift Card balance, and cancel orders (within an hour of placing them). To create an account, go to the ŸSign In/Register÷ link at the top of the page. It only takes a few minutes and you can update or view your account at any time. The information under My Account is confidential. Click here for our Privacy & Security Statement.

Pricing

Prices may vary in stores and online. Prices on janieandjack.com are in U.S. dollars.

Taxes

Janie and Jack is required by law to charge sales or use tax in any state in which it has a physical presence. (We currently operate retail stores in all 50 states.) The actual tax rate applied to your purchase is based on the destination of the order. Please note some states require us to tax shipping charges as well as merchandise.

Ordering

We do not accept orders via email. We do accept orders at www.janieandjack.com or by phone at 1-877-449-8800). Our Customer Service hours are Monday through Friday, 6:00 a.m. to 6:00 p.m., Saturday 7:00 a.m. to 3:00 p.m., and Sunday 8:00 a.m. to 4:00 p.m. (PT). Please note that during event days our call center experiences a high volume of calls which may lead to long hold times. Orders can be placed online anytime.

Limits on Purchase

We do not authorize the purchase of our merchandise for resale purposes. To enforce this policy, we reserve the right to limit purchases to five (5) items per style, per color, per customer, regardless of size of the merchandise. We also reserve the right to cancel multiple orders of merchandise purchased in violation of this policy. We may modify this policy at any time for any reason and we may make exceptions to this policy, as we deem appropriate.

This limits on Purchases Policy applies to purchases made at our Janie and Jack shops, Janie and Jack Outlet stores, and on www.janieandjack.com.

Checkout

In Checkout, you will be requested to provide an email address (for order and shipping confirmation emails), a shipping address, a billing address, and method of payment. Janieandjack.com accepts all major credit cards and only accepts payment in U.S. dollars. For more information on Payment, click here. You will also be able to enter a promotion code (only one per order), You will be able to review your order prior to submitting it. Please click Place Order only once to avoid placing duplicate orders.

Multiple Addresses

Our customers may ship to multiple addresses within one order; however the appropriate shipping rate will be applied for the shipping method chosen for each address in the order.

Returns and Exchanges

If anything in your janieandjack.com order does not meet your needs, we offer free returns and exchanges in our U.S. stores. Returns can also be made by mail; exchanges are not possible by mail. View our complete Returns Policy here.

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