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Domestic Shipping Services
International Shipping Services

Domestic Shipping Services

Janieandjack.com ships to most locations within the United States as well as to Military (APO/FPO) addresses and the U.S. Territories. Please note that Janie and Jack is not responsible for any charges upon delivery due to forwarding addresses


Shipping Method

Total Delivery Time

Merchandise Total

Shipping Charge

Gift Card (only) Shipments

Free Economy Delivery

up to 10 business days

Over $100.00

$0.00

$0.00

$6 Flat Rate Economy Delivery

up to 10 business days

Under $100.00

$6.00

$0.00

Standard Delivery

up to 5 business days

any amount

$9.00

$0.00

Express Delivery

next business day

any amount

$25.00

$7.00


Shipping Methods & Delivery Timelines


Janie and Jack offers flat rate shipping & handling! Choose the service level that is right for you and pay one flat rate.


Certain methods may not be available for every location. Flat rate shipping & handling applies to online orders only. Flat rates will be applied to each ship-to address in the order. Total delivery time includes the processing time until the order ships plus the expected shipping time for your order. All orders ship from our fulfillment center in Dixon, CA 95620.

All orders received before 12 noon ET, Monday through Friday, are shipped within 2 business days of credit authorization, address verification and processing. Business days are Monday through Friday, excluding Holidays. Orders received after 12 noon ET will begin processing the next business day. Occasionally, during large promotional events, and holiday rush, there may be a slight delay in validating your order, and additional shipping time may be required. Total delivery time includes pending credit authorization, address verification and processing until the order ships plus the expected shipping time for your order.

Free Standard Shipping on Orders Over $100

Free economy U.S. shipping applies to all orders of $100 or more automatically at checkout. Shipping rate is calculated from merchandise subtotal (less discounts, if applicable) and does not include tax or purchases of gift cards or gift packaging. Valid on only one shipping address per order. Orders that qualify for free shipping are usually sent via ground delivery and may take up to 10 business days to arrive at the destination. A fee of $6.95 will be deducted from your order refund for return postage when you use the return label enclosed with your shipment. Promotion not valid on international shipments or in retail shops. Not valid on shipments to HI, AK, APO/FPO locations, and U.S. territories. Not valid for cash. No adjustments on previous purchases. Offer is non-transferable. Janie and Jack reserves the right to change this promotion at any time. Not combinable with any other offer. Not valid at Janie and Jack Outlets.

Please note: Shipment re-routes, address corrections and shipment call-backs may not be available on Economy Delivery orders. If available, delivery of your order may be delayed an additional five business days. Please review your shipping information carefully before finalizing your order.

$6 Flat Rate Standard Delivery

Orders shipped via Flat Rate Economy Delivery may take up to 7 business days, via UPS, UPS Basic, UPS Surepost or USPS. Business days are Monday through Friday, excluding Holidays.

Please note: Shipment re-routes, address corrections and shipment call-backs may not be available on Economy Delivery orders. If available, delivery of your order may be delayed an additional five business days. Please review your shipping information carefully before finalizing your order.

Delivery to Alaska, Hawaii, U.S. Territories and PO Box/APO/FPO Addresses.

All orders are delivered via UPS and follow the same shipping rates listed in the below table. Deliveries to these locations may take longer than 7 days; the U.S. Territories include Puerto Rico, the Virgin Islands, the Pacific Islands, Guam and American Samoa.

Standard Delivery

Orders shipped via Standard Delivery may take up to 5 business days via UPS or USPS Priority Mail. Business days are Monday through Friday, excluding Holidays. The above timelines are pending credit authorization, address verification, and processing.

Shipments to AK, HI, APO/FPO addresses and U.S Territories will ship at the Standard rate and deliver via USPS Priority Mail or Surepost. Please allow up to 20 business days for shipments to AK, HI, APO/FPO addresses and the U.S. Territories. The U.S. Territories include Puerto Rico, the Virgin Islands, the Pacific Islands, Guam and American Samoa. Shipment re-routes, address corrections and shipment call-backs may not be available on these orders, so please review your shipping information carefully before finalizing your order. Deliveries to P.O. Boxes are not eligible for rush delivery.

Express Delivery

All orders received prior to 12 noon ET, Monday through Friday, pending credit authorization, address verification, and processing are delivered via UPS the following business day before the end of day. Business days are Monday through Friday, excluding Holidays. Orders placed after 12 noon ET on Fridays will ship out on Monday, pending credit card validation, address verification and processing (unless Monday is a Holiday). Express Delivery is limited in select areas. For details on service locations, visit UPS.com. Express Delivery is not available for shipments to P.O. Boxes, AK, HI, APO/FPO addresses or U.S. Territories.

Gift Cards

Shipments that contain Gift Cards only, or only Gift Cards and our Gift Card Gift Box(es), ship free via Rush Delivery. For a $7 charge, we will ship your Gift Card (or Gift Card and Gift Card Gift Box) only order via Express Delivery.

Multiple Addresses

Our customers may ship to multiple addresses within one order; however the flat shipping rate will be applied for the shipping method chosen for each address in the order.

Signature Required

Shipments with a merchandise value above $300 may be sent with a signature required upon delivery.

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International Shipping Services

Canada
Asia & Pacific
All Other Countries

General Information

Payment for the order is in U.S. funds.

Duties and taxes are not reflected in our prices. The carriers will charge the recipient (including gift recipients) all applicable duties, taxes and/or brokerage fees at the time of delivery. Duties and taxes are assessed by the local government based on the destination. For information about duties, taxes and/or brokerage fees, you may contact your local customs office or the carrier that delivers your package.

Due to customs restrictions, orders shipping to international destinations cannot be gift wrapped. Additionally, we do not include flat pack gift boxes in international shipments.

Order Information

All orders received prior to 12:00 p.m. (noon) Eastern Standard Time, Monday through Friday, are processed within 3 business days upon credit card validation. A shipping confirmation e-mail will be sent to the person who placed the order once the order is shipped. Please note: Orders may be randomly selected for additional export reviews. In some cases, orders may take up to 5 business days to ship due to the reviews.

Once an international order is submitted on the website, we are no longer able to modify the order. If you have a Janie and Jack account and would like to cancel an order that was placed, you must do so within one hour of submitting the order. You may do so by signing in and canceling your order in the "Order History / Status" section of My Account.

Please note: Shipment re-routes, address corrections and shipment call-backs are not available on international orders.

Shipping Information

Orders shipping International Express are delivered via DHL Worldwide Express and are typically delivered within 5 business days. Tracking is available with International Express service. We cannot ship to P.O. boxes with International Express service.

The shipping cost is based on the total purchase amount. (Please note: duties and taxes are not reflected in the shipping charges below and will be assessed at the time of delivery.)

Canada

Purchase Amount

Canada Express Delivery

$0 - $75

$20.00

$75.01 - $125

$25.00

$125.01 - $175

$35.00

$175.01 - $225

$40.00

$225.01 - $325

$50.00

$325.01 - $425

$60.00

$425.01 - $525

$70.00

$525.01 - $1,400

$150.00

$1,400.01 and over

Not Available

Please note: Canadian Customs limits imports of textile products to $1,600 Canadian dollars per day for individuals who are not licensed importers. Orders in excess of these limits will be stopped at Canadian Customs and returned to Janie and Jack. Please do not exceed these order amounts.

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Asia & Pacific

Janie and Jack ships to the following countries in the Asia-Pacific region:

Asia & Pacific

Australia
Australia
China (except Hong Kong)
Japan
Singapore
South Korea
Taiwan

Purchase Amount

Asia & Pacific Express Delivery

$0 - $125

$40.00

$125.01 - $225

$50.00

$225.01 - $325

$65.00

$325.01 - $425

$75.00

$425.01 - $525

$85.00

$525.01 - $1,500

$225.00

$1500.01 and over

$400.00

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All Other Countries

Additionally, Janie and Jack ships to these other international countries:

Europe

Austria
Belgium
Denmark
Finland
France
Germany
Ireland
Italy
Netherlands
Portugal
Spain
Sweden
U.K.

Purchase Amount

International Express Delivery

$0 - $125

$30.00

$125.01 - $225

$55.00

$225.01 - $325

$75.00

$325.01 - $425

$85.00

$425.01 - $525

$95.00

$525.01 - $1,500

$225.00

$1,500.01 and over

$400.00

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