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Home > Customer Service > Shipping Services

Domestic Shipping Services
International Shipping Services

Domestic Shipping Services
The Janie and Jack Online store ships to most locations within the United States as well as to Military (APO/FPO) addresses and the U.S. Territories. Orders are usually sent by UPS via ground delivery and may take up to 7 business days to arrive at the destination.

Free Shipping Over $100
Free standard U.S. shipping applies to all orders of $100 or more automatically at checkout. Shipping rate is calculated from merchandise subtotal (less discounts, if applicable) and does not include tax or purchases of gift cards or gift packaging.Valid on only one shipping address per order. Orders that qualify for free shipping are usually sent via ground delivery and may take up to 7 business days to arrive at the destination. A fee of $6.95 will be deducted from your order refund for return postage when you use the return label enclosed with your shipment. Promotion not valid on international shipments or in retail shops. Not valid on shipments to HI, AK, APO/FPO locations, and U.S. territories. Not valid for cash. No adjustments on previous purchases. Offer is non-transferable. Janie and Jack reserves the right to change this promotion at any time. Not combinable with any other offer. Not valid at Janie and Jack Outlets.

Express Delivery - Next Business Day
All orders received prior to 9:00 a.m.(PT), Monday through Friday, are processed the same day upon credit card validation, and delivered via UPS the following business day. Orders placed after 9:00am (PT)on Friday will ship out on Monday, pending credit card validation (unless Monday is a Holiday). Next Business Day Delivery is limited in select areas. For details on service locations, visit UPS.com. Next Business Day Delivery is not available for shipments to P.O. Boxes, AK, HI, APO/FPO addresses or U.S. Territories.

Delivery to Alaska, Hawaii, U.S. Territories and PO Box/APO/FPO Addresses
All orders are delivered via UPS and follow the same shipping rates listed in the below table. Deliveries to these locations may take longer than 7 days; the U.S. Territories include Puerto Rico, the Virgin Islands, the Pacific Islands, Guam and American Samoa.

Signature Required
Shipments with a merchandise value above $300 will be sent with a signature required upon delivery.

The shipping cost is based on the total purchase amount:

Purchase Amount Standard Delivery Express Delivery
$0.00 - $20.00 $9.00 $12.95
$20.01 - $60.00 $9.00 $14.95
$60.01 - $99.99 $9.00 $16.95
$100.00 - $140.00 $0.00 $21.95
$140.01 - $180.00 $0.00 $25.95
$180.01 and over $0.00 $30.95
Alaska Standard Delivery
U.S.P.S Priority Mail
Same rates as above
Not Available
Hawaii Standard Delivery
U.S.P.S Priority Mail
Same rates as above
Not Available
U.S. Territories Standard Delivery
U.S.P.S Priority Mail
Same rates as above
Not Available
PO Box/APO/FPO Standard Delivery
U.S.P.S Priority Mail
Same rates as above
Not Available
Gift Certificates $0.00 $7.00
International Shipping Services
All Other Countries
General Information

Payment for the order is in US funds.

Duties and taxes are not reflected in our prices. The carriers will charge the recipient (including gift recipients) all applicable duties, taxes and/or brokerage fees at the time of delivery. For information about duties, taxes and/or brokerage fees, you may contact your local customs office or the carrier that delivers your package.

Due to customs restrictions, orders shipping to international destinations cannot be gift wrapped. Additionally, we do not include flat pack gift boxes in international shipments.

Order Information

All orders received prior to 9:00 a.m. (Pacific Standard Time), Monday through Friday, are processed within 2 business days pending credit card validation. A shipping confirmation e-mail will be sent to the person who placed the order once the order is shipped. Please note: Orders may be randomly selected for additional export reviews. In some cases, orders may take up to 5 business days to ship due to the reviews.

Once an international order is submitted on the website, we are no longer able to modify the order.

Please note: shipment re-routes, address corrections and shipment call-backs are not available on international orders. All undeliverable, refused or unclaimed shipments will be refunded for the merchandise amount after we have received the returned shipment.

Shipping Information

Orders shipping Express are delivered via Fed Ex International Priority service and are typically delivered within 5 business days. Tracking is available with Express service. We cannot ship to P.O. boxes with Express service.

The shipping cost is based on the total purchase amount.

Purchase Amount Canada Express Delivery
$0 - $75 $20.00
$75.01 - $125 $25.00
$125.01 - $175 $35.00
$175.01 - $225 $40.00
$225.01 - $325 $50.00
$325.01 - $425.00 $60.00
$425.01 - $525.00 $70.00
$525.01 - $1,400.00 $150.00
$1,400.01 and over Not Available
Please note: Canadian Customs limits imports of textile products to $1,600 Canadian dollars per day for individuals who are not licensed importers. Orders in excess of these limits will be stopped at Canadian Customs and returned to Janie & Jack. Please do not exceed these order amounts.

We ship to the following countries in the Asia-Pacifc region:

China (except Hong Kong)
South Korea

Purchase Amount Asia-Pacific Express Delivery
$0 - $125 $40.00
$125.01 - $225 $50.00
$225.01 - $325 $65.00
$325.01 - $425 $75.00
$425.01 - $525 $85.00
$525.01 - $1,500.00 $225.00
$1500.01 and over $400.00

All Other Countries

Additionally, Janie and Jack ships to these international countries:


Purchase Amount International Express Delivery
$0 - $125 $30.00
$125.01 - $225 $55.00
$225.01 - $325 $75.00
$325.01 - $425 $85.00
$425.01 - $525 $95.00
$525.01 - $1,500 $225.00
$1,500.01 and over $400.00


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