Janie and Jack
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Home > Customer Service > First Time Visitors
First Time Visitors

Welcome to janieandjack.com. We make shopping easy.

Using the site

Our Site Map provides you with an overview of our site and allows you to quickly find the information you need by department.

To quickly access the main sections of our site follow the steps below:
1) Click on the appropriate department (Girl, Boy, Layette and Gifts) on the navigation bar at the top of each page.
2) Select the desired product category (e.g. Tops & Tees, Bottoms or Accessories.)

3) For detailed product information, click on the product image.

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Start Shopping
Online Shop
Our Online Shop makes shopping easy. Each departmental page is divided into different product categories such as Tops & Tees, Bottoms, Dresses & One Pieces, etc. To view all items, simply click the desired product category. Click on the image of the product you would like to view. To build outfits, click on the outfit icons in the middle of the Department pages or on the top of the Collection pages. To order, simply select the size and quantity of the item you would like and click "Add to Bag".

Gift Certificates

If you're unsure and can't decide, consider giving a gift certificate. Janie and Jack’s gift cards and electronic gift certificates are available in increments in amounts up to $500.

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Check Out
Ordering at janieandjack.com is easy. To place an order follow the steps below:

1. Click on the selected department (Girl, Boy, Layette and Gifts) on the navigation bar at the top of each page.

2. Select the desired product category you would like to view (e.g. Tops & Tees, Bottoms or Accessories.)

3. Click on the product image that you would like to see.

4. Select the size and quantity.

5. Click "Add to Bag".

6. When you are finished shopping, click on the Shopping Bag button at the top right of the page and follow the instructions to checkout. If you are new to our site and have not yet registered, you will be prompted to do so during checkout. It's as simple as providing your email address and creating a password.

If you need additional assistance in placing an order online, please contact a Customer Service Team Member at 1-877-449-8800. We're here Monday through Friday, 6:00 a.m. to 7:00 p.m., and Saturday 7:00 a.m. to 3:00 p.m. (PST).

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Shipping and Delivery

We process standard orders received prior to 9:00 a.m. PST Monday through Friday within 1 - 2 business days.  Express orders received prior to 9:00 a.m PST Monday through Friday are processed within 1 business day. Delivery times will vary based on the method of shipment you select. See below for details.

Standard Delivery
Orders shipped Standard service are delivered within 3 business days by 4:30 p.m. to most areas and by 7:00 p.m. to residences.

Express Delivery
Orders shipped Express service are delivered within 1 business day by 3:00 p.m. to most areas, Monday through Friday. Express delivery is limited in select areas. For details on service locations, call 1-800-Go-FedEx (1-800-463-3339).

Click here for shipping options and rates.

Please contact Customer Service at 1-877-449-8800 for further details. We're here Monday through Friday, 6:00 a.m. to 7:00 p.m., and Saturday 7:00 a.m. to 3:00 p.m. (PST).

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Privacy and Security

The importance of security for all personally identifiable information associated with our customers is of the utmost concern to us. We take great care in providing a secure transmission of your information from your computer to our servers. For instance, when credit card information is transmitted, we use the industry standard SSL (Secure Socket Layer) encryption. SSL encryption is a method by which information is encrypted while being transmitted over the Internet. While no method is completely impenetrable, SSL is the state-of-the-art encryption technology used in e-commerce today. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we are committed to protecting your personal information, we cannot entirely ensure or warrant the security of all information you transmit to us.

The protection of your personal information is important to Janie and Jack, and as a result, we do not accept orders via email. We will gladly accept your order by phone at 1-877-449-8800. Our Customer Service hours are Monday through Friday, 6:00 a.m. to 7:00 p.m., and Saturday 7:00 a.m. to 3:00 p.m. (PST).

Click here to read Janie and Jack's Privacy & Security Statement.

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